We respond to all form submissions and email enquiries within 4 business hours on weekdays (Monday to Friday, 08:00–17:00 SAST). For urgent matters, call us directly at (+27) 10 555 0110. Enterprise support clients with active 24/7 agreements should use their dedicated on-call line for out-of-hours incidents.
The 45-minute strategy call is a structured conversation, not a sales pitch. A senior Rivob consultant will ask about your current data environment, your biggest operational challenge, what you've already tried, and what a successful outcome looks like for you. You'll leave with at least three actionable insights and an honest assessment of whether and how Rivob can help — regardless of whether we end up working together.
Absolutely — that's one of the most common conversations we have. Select "Not sure — I need guidance on where to start" in the enquiry form, and a senior consultant will assess your situation and recommend the most appropriate entry point. We also offer a standalone Data Maturity Assessment specifically designed to answer "what should we do first" — this is often the best starting point for organisations that are unsure.
Yes. Rivob serves clients across South Africa. Many services can be delivered remotely (consulting, analytics, integration, DataOps support). For larger implementation and application development engagements that require on-site presence, we deploy teams nationally. Contact us to discuss what's feasible for your specific location and engagement type.
You don't need to prepare extensively. If you can articulate: (1) the biggest data or operational problem you're trying to solve, (2) what systems and data sources are involved, and (3) what a successful outcome would look like — that's enough to have a productive first conversation. If you have existing documentation (a strategy document, a failed project post-mortem, a previous vendor proposal), sharing it in advance helps us prepare more specific guidance.
Yes, genuinely. The strategy call is free with no obligation. We believe in earning your business through the quality of the conversation, not through pressure. If at the end of the call the right answer for your situation is a platform we don't offer, a different type of firm, or doing nothing for now — we'll tell you that. Our business is built on long-term relationships, and those start with honest advice.
